Refund Policy

Contact contact@scoutmark.io within 14 days after the charge you want reviewed. Include the account email, invoice or receipt identifier, offering purchased, and reason. Do not send card numbers or authentication credentials.

This policy does not limit mandatory refund, cancellation, or withdrawal rights that apply under law. Approved refunds return to the original payment method. The payment processor and payment institution determine when the credit appears.

• The 14-day trial has no payment charge and therefore no amount to refund.
• Monthly and annual subscriptions renew at the cadence and total shown before Checkout. Cancel through the secure billing portal before renewal to prevent the next charge.
• Cancellation does not automatically refund unused time, including unused time in an annual term.
• Duplicate charges, unauthorized charges, billing errors, and a material service failure that the operator cannot reasonably remedy are eligible for review.

A full refund of a subscription payment immediately ends the paid access covered by that payment. Paid access provided by a newer valid payment remains in place, including when the refund corrects a duplicate payment or concerns a payment superseded by that newer payment. The refund does not itself delete your stored data; that data remains subject to the retention and deletion provisions of our Privacy Policy.

A partial refund leaves your paid access unchanged.

Cancellation at the end of a paid period is separate from a refund. If your subscription is cancelled at the end of the current paid period, paid access continues until that period ends, unless a full subscription-payment refund ends the applicable access earlier as described above. Cancellation does not itself provide a refund.

Refund requests remain subject to the eligibility and review provisions of this Refund Policy. Nothing in this policy limits your rights under applicable law.

This service is no longer offered. These terms apply to existing purchases.

The Launch Package is a one-time configuration service. A cancellation requested before setup work begins is eligible for a full refund. After work begins, the operator may refund the undelivered portion. After the configured handoff is completed, the purchase is non-refundable except where the delivered scope materially differs from the accepted order and the operator cannot reasonably correct it.

The package does not renew and does not include a continuing Scoutmark subscription.

This service is no longer offered. These terms apply to existing purchases.

The Managed Intelligence Sprint begins only after scope acceptance and payment. A full refund is available before the 45-day service window or delivery work begins. After work begins, the accepted proposal controls cancellation and any refund of undelivered work. No automatic renewal is created.

Refunds are not provided merely because a monitored third-party page did not change, a source blocked access, generated analysis did not produce a preferred business outcome, the account was unused, or access was suspended for a material breach. The operator may deny duplicate, fraudulent, abusive, or chargeback-related requests to the extent allowed by law.

The Terms of Service govern billing and service use, and the Privacy Policy explains payment-data handling. If an accepted one-time-service proposal contains more specific cancellation terms, that proposal controls for that service.